1. INTRODUCTION AND COMMITMENT TO PRIVACY

Techtegic Pty Ltd (ABN 67 629 193 951) (“Techtegic”, “we”, “us”, “our”) is committed to protecting the privacy of individuals and handling personal information in an open and transparent manner.

This Privacy Policy explains how we collect, hold, use, disclose, protect and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including amendments introduced by the Privacy and Other Legislation Amendment Act 2024 (Cth).

We recognise the authority of the Office of the Australian Information Commissioner (OAIC) and cooperate fully with all regulatory and investigative processes.

2. SCOPE OF THIS POLICY

This Privacy Policy applies to:

• Customers and prospective customers
• Website visitors
• Business contacts and suppliers
• Contractors and service providers
• Any individual whose personal information we collect or hold

This policy applies to personal information collected both online and offline.

3. PERSONAL INFORMATION WE COLLECT

3.1 Types of Personal Information

We only collect personal information that is reasonably necessary for our business operations. This may include:

Identity and Contact Information

• Full name
• Email address
• Telephone number
• Postal address
• Business name and registration details (ABN/ACN where applicable)

Business and Relationship Information

• Records of communications and correspondence
• Service usage and support records
• Feedback, survey responses and enquiry details

Financial Information

• Invoicing and payment details
• Transaction records (processed through secure third-party platforms)

Technical and Usage Information

• IP address (where not anonymised)
• Browser and device information
• Operating system and website usage data

Marketing and Preference Information

• Communication preferences
• Subscription and consent records

3.2 Sensitive Information

We do not collect sensitive information (as defined under the Privacy Act), including health data, biometric data, criminal history, or information relating to race, religion, sexual orientation or trade union membership.

Sensitive information will only be collected where:

• Required or authorised by law, and
• You have provided explicit consent.

3.3 Lawful Basis for Collection

We collect personal information only where:

• It is reasonably necessary for our functions or activities
• You would reasonably expect the collection
• Collection is required or authorised by law
• You have provided informed consent

4. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information directly from you through:

• Website forms and online interactions
• Email and telephone communications
• In-person meetings
• Customer portals and service platforms
• Publicly available sources (where relevant and lawful)
• Third parties (such as referral partners), where authorised

5. STORAGE, DATA LOCATION AND RETENTION

5.1 Storage and Systems

Personal information is stored using secure, reputable cloud-based systems, including:

• Microsoft 365
• Zoho One (CRM and support systems)
• Xero (accounting and finance)
• Amazon Web Services (AWS) and Microsoft Azure (where applicable)

All providers are required to maintain appropriate security certifications and contractual privacy protections.

5.2 Data Location and Overseas Disclosure

Primary customer data is generally stored in Australian-based data centres.
Some data may be processed or stored overseas by service providers.

Where overseas disclosure occurs, we take reasonable steps to ensure:

• Comparable privacy protections apply
• Contractual safeguards are in place
• Compliance with APP 8 (Cross-border Disclosure)

Where required, we will seek your consent.

5.3 Retention of Information

We retain personal information only for as long as necessary or as required by law, including:

• Financial and transaction records: 7 years
• Customer service and support records: up to 7 years
• Marketing records: until consent is withdrawn
• Website analytics (non-identifiable): up to 13 months
• Employment records (where applicable): as required by law

Information is securely destroyed or de-identified when no longer required.

6. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Provide and manage our services
• Process payments and transactions
• Communicate service updates and operational notices
• Provide customer support and resolve issues
• Improve services and internal processes
• Conduct analytics and research (using anonymised data)
• Meet legal, tax and regulatory obligations
• Prevent fraud, misuse or security incidents

7. MARKETING COMMUNICATIONS

We will only send marketing communications where:

• You have provided clear and informed consent, or
• We are otherwise permitted under Australian law

You may opt out at any time by:

• Using the unsubscribe link
• Contacting us at legal@techtegic.com.au

Opt-out requests are processed promptly and free of charge.

8. DISCLOSURE OF PERSONAL INFORMATION

We do not sell or rent personal information.

We may disclose personal information to:

• Employees and contractors (on a need-to-know basis)
• IT, cloud and software providers
• Professional advisers (lawyers, accountants, auditors)
• Payment processors and financial institutions
• Regulatory bodies or government agencies (where required by law)

All third parties are required to protect personal information and use it only for authorised purposes.

9. DATA SECURITY

We implement reasonable and appropriate safeguards, including:

• Encryption in transit and at rest
• Role-based access controls
• Multi-factor authentication
• Network security monitoring
• Secure backups and disaster recovery
• Staff confidentiality obligations and training

While we take reasonable steps to protect information, no system can be guaranteed to be completely secure.

10. DATA BREACHES

In the event of an eligible data breach, we will comply with the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the OAIC where required.

11. YOUR RIGHTS

You have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion where permitted by law
• Withdraw consent to marketing
• Request data portability (where applicable)

Requests can be made by contacting legal@techtegic.com.au.
We respond within statutory timeframes.

12. AUTOMATED DECISION-MAKING

We do not currently use automated decision-making or profiling that produces legal or significant effects.
If this changes, we will update this policy and notify you where required.

13. COMPLAINTS

If you believe we have breached your privacy, please contact us:

Privacy Officer
Techtegic Pty Ltd
PO Box 10023
Frenchville QLD 4701
Email: legal@techtegic.com.au

We will investigate and respond within a reasonable timeframe.

If you are not satisfied, you may lodge a complaint with the OAIC at www.oaic.gov.au.

14. INTERNATIONAL RIGHTS

If you are located outside Australia (including the EU, UK or California), additional rights may apply under local laws such as GDPR or CCPA. We will comply with applicable obligations where required.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

Material changes will be notified where required by law.

16. CONTACT DETAILS

For all privacy enquiries:

Email: legal@techtegic.com.au
Postal: PO Box 10023, Frenchville QLD 4701, Australia

17. ACKNOWLEDGEMENT

By using our services or website, you acknowledge that you have read and understood this Privacy Policy.

Document Information

• Effective Date: January 2026
• Last Review: January 2026
• Next Review: January 2027
• Jurisdiction: Australia